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How might we incorporate the health outcomes that matter to patients into clinical practice?

Western Health

Patients are best placed to report how the care they receive affects the health outcomes that are meaningful to them.

Patient Reported Measures (PRM) are used to capturing outcomes that matter to patients, by the patients. This includes the patient’s perspective on how illness impacts their life, well-being and health. It also includes the patient’s experience and perception of their healthcare.

Incorporating PRMs into clinical practice is highly desirable as they:

  • Enhance clinician-patient communication
  • Improve the quality of care and clinical practice
  • Improve patient satisfaction
  • Guide safe and effective healthcare

It is challenging to routinely capture these measures for patients who access hospital services. Questionnaires are often sent in paper form to the patient’s home before their initial consultation but their completion rates are poor as patients forget or experience language difficulties. Capturing PRMs during clinical consultation is also time prohibitive.

This challenge creates an exciting opportunity for a startup to develop a digital solution that can capture and report PRMs to improve healthcare delivery.

Why are we focused on this?

The collection and use of PRMs strongly aligns with Western Health's strategic priorities of:

  • Improving safe, high-quality care
  • Communicating with patients, partners and each other with transparency and purpose
  • Utilising resources responsibly, and
  • Valuing and empowering our people

It also clearly meets the Western Health Core Values of:

  • Compassion
  • Accountability
  • Respect for every individual, through a patient-centred approach
  • Excellence by driving improvement and innovation, and
  • Safety as an essential part of everyday practice

What we’re looking for in the solution?

The desirable outcome is a digital platform for the collection and completion of PRMs, perhaps via a website, smart phone app or in-clinic iPad/tablet. It would be user friendly for patients and clinicians as well as informative for health service managers and executives.

The solution would initially focus on Advanced Practice Physiotherapy services that support patients with musculoskeletal pain conditions.

Data security provisions would be required in compliance with relevant policy and legislation.

Who are the end users?

  • Patients
  • Clinicians (physiotherapists)
  • Health service managers and executives

What assets are available to help co-design the solution?

Western Health is committed to providing access to highly skilled clinicians to help co-design the solution.

What is the opportunity for the successful startup?

In the near term during the program, this challenge would have up to $185,000 in funding which includes:

  • $5,000 for the Exploration Stage to fine-tune your proposal
  • $30,000 for the Acceleration Stage to develop an MVP
  • $150,000 for the contract during the Implementation Stage to fully develop and deliver the solution.

Beyond the program period the solution would have potential to scale to a broader customer base that would include Advanced Practice Physiotherapy services throughout the state and country. It would also have potential to scale to other areas of clinical practice at state and national levels.


We will be running several Information sessions, which will give you a chance to meet the Challenge Owners and better understand the CivVic Labs program;

Information session 1 (in-person): Thursday, 28th March 2019, 10-11 am. Ended.

Information session 2 (Online): Thursday, 4th April 2019, 1- 2 pm. Ended. Some of the questions asked can be found in the FAQ section.

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